pkpko Terms & Conditions

1. General Provisions

These terms and conditions ("Terms") form a legal agreement between pkpko ("we", "our", "platform") and its users ("you", "user"). By using the pkpko.bar website and all related services, you are fully accepting these Terms.

These Terms are written in Bengali and apply to users in Bangladesh. If you disagree with any part of these Terms, please refrain from using pkpko's services.

pkpko is an online gaming and entertainment platform that offers casino games, sports betting, slots, and other interactive entertainment. All platform operations are conducted under SSL encryption and fair play principles.

2. Account Registration & Eligibility

2.1 Age Requirement

pkpko's services are available only to individuals aged 21 or older. If an account is created without age verification or by providing false information, it will be closed immediately and the associated balance may be forfeited.

2.2 One Person — One Account

Each user may create only one account. Creating multiple accounts using the same person, the same device, the same IP address, or the same payment method is strictly prohibited. Such accounts will be identified as duplicate accounts and closed.

2.3 Information Provided at Registration

You must provide accurate, complete, and up-to-date information when creating an account. If any discrepancy is found during the identity verification process, pkpko reserves the right to temporarily suspend withdrawals until account verification is complete. Providing false or misleading information is a violation of the Terms.

3. Account Security & Responsibility

You are fully responsible for the protection and security of your pkpko account. Sharing your login credentials (username and password) with any third party is prohibited.

• Use a strong, unique password and change it regularly.
• If you suspect unauthorized access to your account, notify the support team immediately.
• If you use a public or shared device, make sure to log out.
• You are responsible for all activities conducted from your account.

pkpko will never ask for your password or full payment details via email or live chat. If you receive such a message, treat it as fraudulent.

4. Deposit & Withdrawal Policy

4.1 Accepted Payment Methods

pkpko currently supports deposits and withdrawals via the following methods: bKash, Nagad, Rocket, and bank transfer (Dutch-Bangla Bank, Islami Bank, BRAC Bank, and other major Bangladeshi banks). No methods outside this list are accepted.

4.2 Minimum Limits

• Minimum deposit: ৳200 (for each method).
• Minimum withdrawal: ৳500.

4.3 Withdrawal Processing Time

Withdrawal requests are generally processed within 5 to 30 minutes. However, if identity verification is incomplete or a security review is ongoing on the account, this time may be somewhat longer.

4.4 Deposit Confirmation

After a successful deposit, the balance is usually added to the account instantly. If the deposit is not reflected within the expected time, contact the support team with proof of the transaction.

4.5 Deposit Ownership

Withdrawals must be made using the same payment method used for the deposit. Deposits or withdrawals using a third party's account or a payment method registered in someone else's name are not permitted.

5. Bonuses & Promotional Offers

5.1 Welcome Bonus

pkpko offers new members a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example: if you deposit ৳1,000, you will receive an additional ৳1,000 bonus and your total balance will be ৳2,000.

5.2 Wagering Requirements

A 20x wagering requirement applies to the welcome bonus. Wagering is calculated on the bonus amount only, not on the deposit plus bonus. Example: ৳1,000 bonus × 20 = ৳20,000 in bets must be completed before winnings earned from the bonus become withdrawable.

5.3 Bonus Usage Conditions

• Bonuses can only be used on games approved by pkpko.
• Multiple bonus offers cannot be active at the same time unless the promotional terms explicitly state otherwise.
• The bonus balance cannot be withdrawn before the bonus wagering requirement is met.
• If pkpko determines that any bonus has been misused, pkpko reserves the right to cancel the bonus and any associated winnings.
• For promotions that have their own separate terms and conditions, those terms will take precedence over these general bonus terms.

6. Gaming Rules & Fair Play

pkpko follows fair play principles. All games and betting markets offered on the platform operate under set rules.

• No manual intervention is made in determining game outcomes.
• For sports betting, bets are accepted before the event begins. Bets placed after an event has started may be considered void.
• If a game is incomplete due to a technical error or disconnection, pkpko will endeavor to refund the relevant stake.
• In the event of a dispute over a game outcome, pkpko's server logs will be considered the final reference.

7. Prohibited Activities

The following activities are strictly prohibited on pkpko and may result in account closure and forfeiture of funds:

• Bonus abuse or bonus arbitrage — creating accounts for the sole purpose of obtaining bonuses or attempting to extract bonuses with minimal risk.
• Placing bets using automated bots or scripts.
• Using third-party funds in an account or placing bets on behalf of others.
• Intentionally exploiting technical errors in any game or betting system.
• Using the platform for money laundering or any other illegal financial activity.
• Harassing, abusive, or threatening behavior toward platform staff.
• Attempting to hack, phish, or carry out cyberattacks on pkpko's systems.

8. Responsible Gaming

pkpko places the highest importance on responsible gaming. Gaming is entertainment, not a source of income. We help our users develop safe and balanced gaming habits.

• Do not bet beyond your means.
• Avoid the tendency to place more bets to recover losses.
• If needed, contact pkpko support to activate deposit limits, session limits, or self-exclusion.
• If you experience signs of gaming addiction, seek professional help.

To learn more about responsible gaming, read our Responsible Gaming page.

9. Privacy & Personal Data

pkpko takes the security of your personal information very seriously. The information you provide is protected by SSL encryption and is used only for the purpose of providing services.

We do not sell or transfer your information to third parties without your consent. However, information may be disclosed to regulatory authorities as required by law or to prevent financial fraud. For more details, read our Privacy Policy.

10. Account Suspension & Closure

10.1 Suspension by pkpko

In the following circumstances, pkpko reserves the right to temporarily suspend or permanently close your account for investigation:

• Violation of any clause of these Terms.
• Suspicion of fraudulent activity.
• Failure to provide information required for identity verification.
• Evidence of account use by a minor.
• A request for self-exclusion or responsible gaming measures.

10.2 Closure by User

You may close your account at any time by contacting the support team. Before closing your account, ensure that all active bets are settled and any available balance is withdrawn.

11. Limitation of Liability

pkpko is not liable for the following:

• Game losses due to internet disconnection or technical issues with your device.
• Delays in deposits or withdrawals caused by third-party services (bKash, Nagad, banks).
• Unauthorized access to your account if you fail to keep your login credentials secure.
• Losing bets due to market changes or sports results.

pkpko's maximum liability shall in no circumstances exceed the value of the transaction in question.

12. Changes to Terms

pkpko reserves the right to amend these Terms at any time. For significant changes, pkpko will display a notice on the platform or send a notification to your registered email address.

If you continue to use the platform after updated Terms have been published, it will be assumed that you have accepted the new Terms. If you do not agree with the Terms, please request account closure.

13. Contact & Dispute Resolution

For any questions, complaints, or assistance related to pkpko, contact us via our 24/7 live chat or email.

• Email: [email protected]
• Live chat: directly through the platform, 24 hours a day, 7 days a week.
• Support is available in both Bengali and English.

When a complaint is submitted, pkpko will investigate and endeavor to provide a fair resolution as quickly as possible. In complex cases, additional information or documents may be requested.

These Terms form the entire agreement between pkpko and its users. If any clause is found to be invalid or unenforceable, the remaining clauses will remain in effect.