pkpko Privacy Policy — Your Information Is Our Responsibility

1 Introduction & Scope of Application

pkpko is a trusted online gaming platform in Bangladesh. We take the protection of our members' personal information very seriously. This privacy policy ("Policy") describes what information we collect when you use pkpko's website, mobile platform, and related services ("Services"), how that information is used, with whom it is shared, and how it is kept secure.

This policy applies to all pkpko members, visitors, and every individual who uses the platform. By using our services, you are consenting to the data processing practices described in this policy.

2 What Information We Collect

pkpko may collect the following types of information from you:

a) Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID card or passport details (for identity verification)
• Residential address

b) Financial Information

• bKash, Nagad, or Rocket mobile number (for deposits and withdrawals)
• Bank account details (for bank transfers)
• Transaction history and amounts

c) Technical & Usage Information

• IP address, device type, and operating system
• Browser type and language preference
• Time spent on the website and pages visited
• Game history and behavioral patterns
• Data obtained from cookies and similar tracking technologies

d) Information Provided Through Communications

When you contact our support team via live chat or email, the content and details of that conversation may be stored. This is necessary for improving service quality and resolving disputes.

3 Purpose & Use of Data Collection

pkpko uses your information for the following purposes:

Account Management & Service Delivery

Your basic information is used to create and manage your account and to give you access to our gaming services. This information is also required to process your transactions — such as deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.

Identity Verification & Age Confirmation

Our services are for people aged 21 and above only. We verify identity to ensure legal compliance and to prevent minors from using the platform.

Fraud Prevention & Security

pkpko uses technical data to keep your account and financial transactions secure. Detecting unusual activity, preventing cyberattacks, and stopping fraud are core parts of our mission.

Service Improvement

By analyzing your usage patterns and preferences, we improve our platform, game categories, and overall experience. This information is analyzed as aggregate statistics without directly identifying you.

Customer Support

Our 24/7 live chat and email support team uses your information to resolve your issues quickly and effectively. Your communication history is relevant for providing support in both Bengali and English.

Responsible Gaming

By monitoring your gaming behavior, we help ensure responsible gaming. If any concerning patterns are observed, we may get in touch with you.

4 Sharing & Disclosure of Information

pkpko does not sell or commercially transfer your personal information to third parties. However, information may be shared in the following limited circumstances:

Service Provider Partners

We engage trusted third-party services for payment processing, technical infrastructure, and security services. These partners receive only the information necessary for their specific tasks under contract and may not use your information for any other purpose.

Legal Obligations

We may be required to provide relevant information under court orders, regulatory authority directives, or other legal processes. In such cases, we will supply only the minimum information necessary to meet the legal requirement.

Fraud Prevention

In the investigation of serious fraud or criminal activity, we may share information with the relevant authorities.

5 Technical Measures for Data Security

pkpko adopts industry-standard technical measures to keep your information secure:

SSL Encryption

Our entire platform is protected by SSL (Secure Socket Layer) encryption technology. This means all data exchanged between your browser and our servers is transmitted in encrypted form, making it unreadable to third parties.

Secure Payment Processing

All financial transactions via bKash, Nagad, Rocket, and bank transfer are completed through secure, encrypted channels. Your full payment details are not stored on our servers.

Access Controls

Only authorized staff can access your information, and even they can only access the data required for their specific role. We regularly review access logs.

Security Testing

Our systems undergo regular security testing. Any vulnerabilities are identified and resolved promptly.

6 Cookies & Tracking Technologies

Cookies and similar technologies are used on the pkpko website. Cookies are small text files stored on your device.

Essential Cookies

These cookies are essential for the core functionality of the platform. They are used to maintain login status, perform security checks, and manage your session. Disabling these cookies will prevent the service from working properly.

Functional Cookies

These cookies are used to remember your preferences and settings, such as language preference. They make your experience more convenient and personalized.

Analytics Cookies

We collect anonymous data to analyze overall usage patterns. This information helps us improve our service quality and is not used to identify you personally.

You can manage cookies by changing your browser settings. However, blocking certain cookies may cause parts of the service to not work properly.

7 Data Retention Period

pkpko retains your information for as long as it is necessary or legally required. Generally:

• Your information is retained for as long as your account remains active.
• Even after an account is closed, certain information may be kept for a defined period to meet legal and regulatory requirements.
• Financial transaction records are retained in accordance with legal requirements.
• Security logs are generally short-term and are deleted after a set period.

When the need to retain information comes to an end, pkpko securely deletes or anonymizes that data.

8 Your Rights & Choices

As a pkpko member, you have the following rights over your own information:

Right to Know

You have the right to know what information we have collected from you and how it is being used. Let our support team know and we will provide you with full details on this.

Right to Correction

If any information in your account is incorrect, you can request that it be corrected. Keeping accurate and up-to-date information is also important for the security of your account.

Right to Request Deletion

In certain circumstances, you can request that your information be deleted. However, it may not always be possible to delete all information due to legal, regulatory, or contractual obligations.

Right to Object to Processing

You have the right to object to the processing of your information for specific purposes. When we receive such an objection, we will review it and inform you of the outcome.

Portability

You can request a copy of the information you have provided in a structured format.

9 Protection of Children & Minors

pkpko's services are exclusively for people aged 21 and above. We do not knowingly collect or process information from any minor.

If we become aware that we have collected information from a minor, that information will be deleted immediately and the associated account will be closed.

If you believe a minor has registered on our platform, please contact us immediately.

10 Policy Changes & Updates

pkpko may update this privacy policy from time to time. When changes are made, we will:

• Publish the updated policy on the website.
• Notify members by email for significant changes.
• Clearly state the date of the update.

Continuing to use pkpko's services after a change means you are consenting to the updated policy. We therefore recommend checking this page regularly.

11 International Data Transfers

The servers of our technical service providers may be located in various countries. This means your information may be processed or stored outside Bangladesh. In such cases, we ensure that:

• All international data transfers take place under appropriate safeguards.
• Our partners maintain high standards of data protection.
• Encryption and other security measures are always active.

12 Contact Us

Our dedicated support team is always ready to handle any questions, concerns, or requests regarding this privacy policy. Contact pkpko's customer service team in the following ways: